Pre-Order Terms & Conditions
Last Updated: [06/26]
1. Introduction
These Pre-Order Terms & Conditions apply to all products identified as Pre-Order on
By placing a pre-order, you agree to these Terms in addition to our Terms & Conditions,
Returns & Refund Policy and all other applicable website policies.
2. What Is a Pre-Order?
A pre-order allows you to reserve a product before it is available for immediate dispatch.
Your order secures your place within an upcoming production run and helps us allocate available inventory.
Products marked as Pre-Order are not currently in stock and will be dispatched once manufacturing, quality control and fulfilment have been completed.
3. Payment
Full payment is required at the time your pre-order is placed.
Your order is confirmed once payment has been successfully processed and you receive an Order Confirmation email.
4. Estimated Dispatch Dates
Any estimated dispatch date displayed on our website is provided as an estimate only.
Although Norvena works closely with its manufacturing and logistics partners to meet estimated delivery windows, unforeseen circumstances may occasionally affect production or shipping schedules.
Estimated dates should not be considered guaranteed delivery dates.
5. Production Delays
Manufacturing premium products involves quality assurance, production scheduling and international logistics.
Delays may occasionally occur due to factors including:
Manufacturing timelines.
Quality control inspections.
Supplier delays.
Shipping or freight disruption.
Customs processing.
Events beyond our reasonable control.
Should a significant delay occur, we will keep customers informed using the email address provided with the order.
6. Changes to Your Order
Once production of your order has commenced, changes to colour, quantity or delivery details may not be possible.
If you need to update your delivery address before dispatch, please contact us as soon as possible.
7. Cancellation Before Dispatch
You may request to cancel your pre-order before it has been dispatched.
Where cancellation is permitted, any refund will be processed using your original payment method.
If your order has already entered the dispatch process, cancellation may no longer be possible. In these circumstances, you may still have rights under our Returns & Refund Policy and applicable consumer law.
Nothing in this policy affects your statutory consumer rights.
8. Order Priority
Pre-orders are generally fulfilled in the order they are received. However, Norvena reserves the right to make reasonable adjustments where necessary for operational, logistical or quality control reasons.
9. Separate Orders
If your order contains both in-stock and pre-order products, we may choose to:
Dispatch items together once all products are available; or
Dispatch products separately at our discretion.
Where additional shipping charges would apply, we will communicate this before dispatch.
10. Product Specifications
As manufacturing progresses, minor changes to product specifications may occasionally be necessary.
Any changes will not materially reduce the intended functionality or overall quality of the product.
Where significant changes are required, affected customers will be informed.
11. Communication
Throughout the production process, Norvena may provide updates regarding manufacturing progress, expected dispatch dates and any important developments relating to your pre-order.
These updates will be sent using the contact details provided when your order was placed.
12. Contact Us
If you have any questions regarding your pre-order, please contact:
Norvena Ltd
Email: sales@norvena.co.uk
Website: www.norvena.co.uk