Warranty Policy
Last Updated: [06/26]
At Norvena, we are committed to designing and manufacturing premium display solutions built to a high standard of quality and durability.
This Warranty Policy explains the coverage provided with products purchased directly from
This warranty is provided in addition to your statutory rights, which remain unaffected.
1. Warranty Coverage
Unless otherwise stated, Norvena products are covered by a 2-Year Limited Warranty from the date of delivery.
This warranty applies only to the original purchaser and is non-transferable.
2. What Is Covered
During the warranty period, Norvena will, at its discretion, repair, replace or refund a product where a fault is found to be the result of:
Manufacturing defects.
Defects in materials.
Faults arising under normal intended use.
Workmanship issues present at the time of manufacture.
Where a replacement product is no longer available, we may provide a comparable alternative or an appropriate refund.
3. What Is Not Covered
This warranty does not cover:
Accidental damage.
Damage caused during improper transportation after delivery.
Cosmetic damage resulting from normal use.
Scratches, marks or general wear and tear.
Damage caused by misuse, abuse or neglect.
Damage resulting from modifications or alterations.
Damage caused by unauthorised repairs.
Damage caused by failure to follow product instructions.
Damage caused by exposure to unsuitable environmental conditions.
Consumable items where applicable.
4. Electronic Components (Where Applicable)
For products containing integrated electronic features, including lighting or charging components, the warranty covers manufacturing defects arising during normal intended use.
The warranty does not cover damage resulting from:
Liquid exposure.
Incorrect power supplies or chargers.
Physical impact.
Unauthorised modifications.
Improper installation or misuse.
5. Making a Warranty Claim
If you believe your product has developed a fault covered by this warranty, please contact us as soon as reasonably possible.
Please include:
Your order number or proof of purchase.
A description of the issue.
Photographs or videos showing the fault where possible.
This information helps us assess claims efficiently.
6. Assessment of Claims
Once a warranty claim has been received, Norvena may request additional information or the return of the product for inspection.
If the product is found to be covered by this warranty, we will determine the most appropriate remedy.
Where the reported issue is not covered under this Warranty Policy, we will explain our findings before returning the product.
7. Shipping for Warranty Claims
Where a valid warranty claim is accepted, Norvena will cover reasonable shipping costs associated with the approved warranty process.
If inspection confirms that the issue is not covered by this warranty, the customer may be responsible for any applicable return shipping costs.
8. Limitation of Warranty
This warranty applies only to defects in the Norvena product itself.
To the fullest extent permitted by law, Norvena shall not be liable for indirect or consequential losses arising from the use of its products.
Nothing in this Warranty Policy limits or excludes any statutory rights available under applicable consumer law.
9. Product Care
To help maintain the condition of your Norvena product, we recommend:
Using the product only for its intended purpose.
Cleaning with suitable non-abrasive materials.
Avoiding unnecessary impacts or excessive force.
Following any care instructions supplied with the product.
Proper care will help maximise the lifespan and appearance of your product.
10. Changes to This Warranty Policy
Norvena may update this Warranty Policy from time to time.
The latest version will always be published on our website.
11. Contact Us
If you have any questions or wish to make a warranty claim, please contact:
Norvena Ltd
Email: sales@norvena.co.uk
Website: www.norvena.co.uk