Shipping Policy
Last Updated: [06/26]
At Norvena, we aim to ensure every order is carefully prepared, securely packaged and
delivered safely.
This Shipping Policy explains how we process and dispatch orders placed through
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday to Friday, excluding UK public holidays.
During periods of high demand, product launches or promotional events, processing times may be slightly longer.
2. UK Shipping
At launch, Norvena products are dispatched from within the United Kingdom.
Estimated delivery times will be displayed during checkout and may vary depending on your chosen delivery service.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
3. International Shipping
At launch, international shipping may be available to selected countries.
Availability and shipping costs will be shown during checkout.
Customers ordering from outside the United Kingdom are responsible for ensuring that the products may be legally imported into their destination country.
Import duties, VAT, customs charges and other local taxes may apply depending on the destination and are the responsibility of the customer unless otherwise stated.
4. Shipping Charges
Shipping costs are calculated during checkout based on:
Delivery destination.
Package size and weight.
Selected shipping service.
The final shipping cost will always be displayed before payment is completed.
5. Order Tracking
Where tracking is available, customers will receive shipping confirmation once their order has been dispatched.
Tracking updates are provided by the courier and may occasionally be subject to delays outside of Norvena’s control.
6. Delivery
Please ensure all delivery information provided during checkout is accurate.
Norvena cannot accept responsibility for delays or additional delivery costs resulting from incorrect or incomplete delivery information supplied by the customer.
If a delivery cannot be completed due to incorrect address details or repeated failed delivery attempts, additional shipping charges may apply.
7. Delayed Deliveries
While we work with trusted delivery partners, estimated delivery times cannot be guaranteed.
Occasionally deliveries may be delayed due to:
Adverse weather.
Customs inspections.
Courier network disruption.
Industrial action.
Public holidays.
Circumstances beyond our reasonable control.
Where possible, we will assist customers in tracking delayed shipments.
8. Lost or Missing Parcels
If you believe your parcel has been lost in transit, please contact us as soon as possible.
We will work with the courier to investigate the shipment before determining the appropriate resolution.
Investigation timeframes may vary depending on the courier.
9. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
Where possible, please provide:
Your order number.
Photographs of the packaging.
Photographs of the damaged product.
This allows us to investigate quickly and arrange an appropriate resolution.
10. Risk & Ownership
Risk in the goods passes to you once your order has been successfully delivered.
Ownership of the goods remains with Norvena until payment has been received in full.
11. Future International Fulfilment
As Norvena continues to grow, fulfilment locations and available shipping destinations may expand.
Any changes to shipping regions, delivery services or fulfilment locations will be reflected within this Shipping Policy and on our website.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Norvena Ltd
Email: sales@norvena.co.uk
Website: www.norvena.co.uk