Privacy Policy

Last Updated: [06/26]

1. Introduction

Norvena Ltd (“Norvena”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order or otherwise interact with Norvena.

We process your personal data in accordance with the UK General Data Protection

Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.

2. Who We Are

Norvena Ltd

Company Number: 17270668

Registered Office:

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: sales@norvena.co.uk

Website: www.norvena.co.uk

3. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

 Full name

 Billing address

 Shipping address

 Email address

 Telephone number

Order Information

 Products purchased

 Order history

 Payment status

 Delivery information

Payment Information

Payments are processed securely through trusted third-party payment providers.

Norvena does not store your full debit or credit card details.

Technical Information

When you use our website, we may automatically collect:

 IP address

 Browser type

 Device type

 Operating system

 Website usage information

 Pages visited

 Time spent on our website

4. How We Use Your Information

We use your information to:

 Process and fulfil your orders.

 Deliver products and provide customer support.

 Verify payments and prevent fraud.

 Manage your account.

 Improve our website, products and services.

 Respond to enquiries.

 Comply with legal and regulatory obligations.

Where you have provided consent, we may also send marketing communications about new products, promotions and company news.

You may unsubscribe from marketing communications at any time.

5. Lawful Basis for Processing

Depending on the circumstances, we process your personal data because:

 It is necessary to perform a contract with you.

 We have a legitimate business interest.

 You have given your consent.

 We are required to comply with legal obligations.

6. Sharing Your Information

We do not sell your personal information.

Where necessary, we may share information with trusted third parties including:

 Payment providers.

 Courier and delivery companies.

 Website hosting providers.

 Customer support providers.

 Professional advisers.

 Regulatory authorities where legally required.

All third parties are required to handle your information securely and only for the purposes we specify.

7. International Transfers

As Norvena grows, some service providers or fulfilment partners may be located outside the United Kingdom.

Where personal information is transferred internationally, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws.

8. Data Security

We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online service can guarantee absolute security, we continually review and improve our security practices.

9. Data Retention

We retain personal information only for as long as necessary to:

 Fulfil your order.

 Provide customer support.

 Meet legal, accounting and tax obligations.

 Resolve disputes.

 Protect our legitimate business interests.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Your Rights

Under applicable data protection law, you may have the right to:

 Access your personal information.

 Correct inaccurate information.

 Request deletion of your information.

 Restrict processing.

 Object to certain processing activities.

 Withdraw consent where processing is based on consent.

 Request a copy of your personal information in a portable format.

 Lodge a complaint with the relevant supervisory authority.

We will respond to requests within the timeframes required by law.

11. Marketing Communications

Where you have chosen to receive marketing communications from Norvena, we may contact you by email with updates, product launches, offers and company news.

You may unsubscribe at any time by using the unsubscribe link contained within our emails or by contacting us directly.

12. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website

performance and enhance your browsing experience.

Further information can be found in our separate Cookie Policy.

13. Third-Party Services

Our website may contain links to third-party websites or services.

Norvena is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

14. Children’s Privacy

Our website and products are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the services we provide.

The latest version will always be published on our website.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Norvena Ltd

Email: sales@norvena.co.uk

Website: www.norvena.co.uk

If you remain dissatisfied, you have the right to lodge a complaint with the UK Information

Commissioner’s Office (ICO).